Dedicated contact (various types available)

• Office hours and out of hours dedicated contact support via telephone, fax and email

Periodic Service

• Yearly service inspection
• Scheduled maintenance
  
• To include preparation for storage and removal from storage

Breakdown Support

• Breakdown cover for named equipment
• Onsite support or return to factory
  

Post Design Services

• Design updates
• System improvements
• Expansion of system capabilities
• Investigation, preparation, validation, design and build of any modifications requested
  

Spare Parts Provision - Two systems of spares provision:

• Deployment cache: A list of critical spares is issued and it is suggested that these are purchased and kept by the end user at their convenience.
• Off the Shelf: a full inventory of all spares (excluding fabricated steelwork) is kept and can be dispatched within 48 hours of receipt of order